5 Steps for Process Optimization

In theory it is simple:

1. Identify - Once you determine which business process needs an overhaul, the first step is to list out all the key components of the process. These should be fundamental, unchangeable aspects of the process.
• Create the question list to identify the business process and distribute it to the study group
• Collect the answers and create the business process map (BPM)
• Review the BPM
2. Rethink - Use brainstorming technique to redesign the process and to define the KPIs (key performance indicators).
• Define the scope for the process improvement
• Brainstorming session for process redesign
• Brainstorming session to define the KPIs
• Create the new process business map
• Review the new BPM
• Review and update the operational procedures for the redesign process
3. Implement 
• Put in place the modified process (if possible, as a pilot process)
• Start collecting the KPIs data
4. Measure results
• Compare the expected results with the actual ones
• Decide on necessary adjustments (if needed)
5. Decide for final implementation of the redesign process

But what about practice?